: : :
We use a special algorithm to rank each company:
+1 point for each positive rating and -1 point for each negative.
+1 point, for each 0.01 percent above 99.50% uptime and -1 point for each 0.01 percent below 99.50% uptime.
+5 points, for each positive review and -5 points for each negative.
+10 points, for each year in business.
+1 point for each company name popularity unit.
Triple8 global stats
Criteria Points
Positive rating points 28
Negative rating points -14
Positive reviews points 0
Negative reviews points 0
Uptime points 49.2
Years in business points 180
Popularity points 0.336
Total Points 243.536
Companies with similar "Global Rank":
Rank Company Global Rating
#109 cihost.com 244.97
#110 simplenet.com 243.87
#873 triple8.net 243.536
#111 adhost.com 243.17
#112 adigitalhost.com 242.94
We monitor Triple8.net website from 2 different locations. And only if both tests fail we count downtime.

Current uptime of Triple8 is 99.992% (total 62650 successful and 5 failed checks)
Companies with similar "Uptime Rank":
Rank Company Uptime
#1091 dbqphost.com 99.993%
#1090 resellerchoice.com 99.993%
#1559 Triple8 99.992%
#1748 clearviewhosting.com 99.991%
#1675 frugalcomputing.com 99.991%


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Peter, 09th 2013f October, 2013
It is by no means the Rolls Royce of hosting options but I have been more then satisfied with their FileMaker hosting. Hassle free and customer service is fine (when they are online). A good economical choice.
Jen, 10th 2013f September, 2013
Tech support is only available during bankers hours. WTF!
Kingsley Klosson, 15th 2013f June, 2013
I've been with 888 for at least two years. in April 2012 they insisted on porting my machine from a VMWare platform to Hyper-V. I'm sure they had their reasons but this was disruptive to me since it changed my MAC address, and I have reasons for a static MAC.

After the move, my server was very unstable - crashing 2-3 times per day. Sometimes the server just booted itself and sometimes it hung in a way that I could not RDP to it without their support team resetting the machine.

That's were things got bad. During the day I could sometimes get someone on chat and get them to reset it. But after hours it's like there is nobody there. As I write this, I have a service ticket that's been open for 12+ hours. All I am asking for is a server reset. No response at all. Can't get anyone on the phone, no response on the ticket, no chat available, and the phone goes to voice mail.

I'm not sure that 888 really understands what business they are in. Needless to say, I am making plans to move out and there is no way that I can recommend 888 for hosting anything you deem to be business critical.
Kingsley Klosson, 15th 2013f June, 2013
I've been with 888 for at least two years. in April 2012 they insisted on porting my machine from a VMWare platform to Hyper-V. I'm sure they had their reasons but this was disruptive to me since it changed my MAC address, and I have reasons for a static MAC.

After the move, my server was very unstable - crashing 2-3 times per day. Sometimes the server just booted itself and sometimes it hung in a way that I could not RDP to it without their support team resetting the machine.

That's were things got bad. During the day I could sometimes get someone on chat and get them to reset it. But after hours it's like there is nobody there. As I write this, I have a service ticket that's been open for 12+ hours. All I am asking for is a server reset. No response at all. Can't get anyone on the phone, no response on the ticket, no chat available, and the phone goes to voice mail.

I'm not sure that 888 really understands what business they are in. Needless to say, I am making plans to move out and there is no way that I can recommend 888 for hosting anything you deem to be business critical.
Jenny, 13th 2011f January, 2011
Nope - triple8.net
Never had worse customer service ever - what Cassy said. I don't think I've EVER actually been able to get through to a human.

Their server CRAWLS - it can take an hour to pull a 2 meg filemaker file down for maintenance.

STAY AWAY
James, 17th 2010f January, 2010
Terrible service. We used them for their FileMakerPro service. It took months to get it setup correctly due to their mis-configuration. Now the service is slow and has been known to go down.
Brandon, 12th 2008f June, 2008
Abolustely THE BEST. As far as the issues spoken of in the other reviews - that must be a different Triple8. I have _never_ had any problems with Triple8 in all 5 months of my being there.

There customer service is very helpful & they try to work with you to resolve your problem even if it isn't "there problem".
Cassy, 24th 2008f May, 2008
Absolutely ROTTEN customer service.... Site advertises 24x7x7365 support, but just try contacting them! No online 'chat' support after their normal office hours, calls through to their customer service number get you put on hold with atrocious elevator music interrupted VERY often with "Thank you for your patience" several times a minute --- for MANY MANY minutes before the recording says, sorry - but the individual at extension 200 is unavailable....

Total customer DIS-service!
Meera, 18th 2008f May, 2008
They are absolutely useless, server keeps crashing all day and they can specify what the reasons are.
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