: : :
We use a special algorithm to rank each company:
+1 point for each positive rating and -1 point for each negative.
+1 point, for each 0.01 percent above 99.50% uptime and -1 point for each 0.01 percent below 99.50% uptime.
+5 points, for each positive review and -5 points for each negative.
+10 points, for each year in business.
+1 point for each company name popularity unit.
Websitesource global stats
Criteria Points
Positive rating points 2627
Negative rating points -171
Positive reviews points 6745
Negative reviews points -55
Uptime points 40.8
Years in business points 210
Popularity points 63.333
Total Points 9460.133
Companies with similar "Global Rank":
Rank Company Global Rating
#41 websitesource.com 9460.133
#1 vexxhost.com 7474.17
#2 web.com 6764.97
We monitor Websitesource.com website from 2 different locations. And only if both tests fail we count downtime.

Current uptime of Websitesource is 99.908% (total 3260 successful and 3 failed checks)
Companies with similar "Uptime Rank":
Rank Company Uptime
#2120 ipower.com 99.924%
#2121 hosting24.com 99.92%
#2122 Websitesource 99.908%
#2123 thinkhost.com 99.906%
#2124 hostgator.com 99.902%

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Lara Kidman, 20th 2014f April, 2014
I used to have my websites hosted with these guys mainly because they have amazing prices.
The issues I had was my website being intermittent (going up and down), having email problems etc.
I eventually decided to move to a company called Deepbluehosting, who are a little more expensive but I've only needed to contact them once and the response time was fantastic.
I did have afew hours of downtime once bu that was because they had to physically move all of the servers, which they did provide us with plenty of notice and did it at a time that was very convenient.
So it is a good idea sometimes to go with a slightly more expensive option, but with better quality of service both by the servers and the sales/support staff.
Kyle, 01st 2013f November, 2013
Items for sale by conditoin-yellow@hotmail.com are a scam!
Susan, 25th 2013f August, 2013
Beware of officeonlinedeals.com
they are a scam!
Rocky, 18th 2013f March, 2013
Worst expereince in my life. They completely lost emails to me. They admitied it. Bounce a queue with my emails on them (and probally 100's of other emails from other users). They asked me what the problem was? Email is working now. Contact the people sending you emails and tell them to resend.
Rob, 26th 2012f March, 2012
I was with them starting 2006 and the last few years are have been nothing less than Horrific.My site was Always bouncing up and down and each time they would say it was code in my site when my site was just simple text.

I referred other business owners to this service and all of them had the same experience.When I finally tried to get away from them they kept delaying the transfer of my domain names then tried to charge me hundreds of dollars to leave them.It got so bad I took the expensive step of re- branding my marketing material in order to use a new domain name.

If you value your business relationships do not refer them to anyone,If you value your business DO NOT USE THEM !

garedteam.com Gone
Myagentrob.com Gone
Rob, 26th 2012f March, 2012
I was with them starting 2006 and the last few years are have been nothing less than Horrific.My site was Always bouncing up and down and each time they would say it was code in my site when my site was just simple text.

I referred other business owners to this service and all of them had the same experience.When I finally tried to get away from them they kept delaying the transfer of my domain names then tried to charge me hundreds of dollars to leave them.It got so bad I took the expensive step of re- branding my marketing material in order to use a new domain name.

If you value your business relationships do not refer them to anyone,If you value your business DO NOT USE THEM !

garedteam.com Gone
Myagentrob.com Gone
DoG, 13th 2011f September, 2011
It's going down with WSS. It will likely shut down. The number of registered domains is reducing month by month. The service is junk and I hope to be out soon.
Jesse, 23rd 2011f March, 2011
Very frustrating to work with, moving to goDaddy asap.
Jake, 06th 2010f July, 2010
Their shared hosting is less than worthless, they will cost you your customers. How do you say FU in Indian?
Myles, 19th 2010f April, 2010
The last couple of years has been horrible service. I've hung in there hoping it will get better, but it seems a very unlikely prospect.

I will be switching to another host!
Dman, 18th 2010f January, 2010
SUCKS! If your small potatoes expect seriously long load times, add an SQL DB and forget it.
Kimmie, 15th 2009f October, 2009
Just left websitesource today worst customer service. They deleted my account without warning. I've been with other hosts and they would at least give notice (sometimes I get so busy I can't remember it all). Instead of apologizing for their mistake they wrote me stating I need to start checking my bulk mail, and make sure I have corrected contact information on their site. I wrote them stating it would of been more respected to just apologize for their simple mistake. Then their ticketing area never works. I waited almost 2 weeks for a response in some assistance that I needed. Just for them to tell me to re-write them and start sending it manually. They have yet to fix this. But one thing positive I can say at least SSL comes with the hosting automatically.
complaint Suppression, 28th 2009f August, 2009
It look like they don't want you to see the bad reviews. Scroll past the screens of gibberish to get to get the good stuff.
More problems, 28th 2009f August, 2009
Will they ever figure out how to run a hosting business?
Be glad it's not you, 26th 2009f August, 2009
My site on Websitesource.com is down again - going on 8 hours...can't get them to answer by email, support ticket, phone or online chat.

Adam, 09th 2009f July, 2009
Down again at 11:30 EDT. At least I know when I'm losing money because my WSS hosts are down, so are they because www.websitesource.com is also down.
James, 07th 2009f July, 2009
I am an advanced student designer and I would like to build my portfolio of sites to show my future clients. If you need a site built under ten pages in size for your online biz then email me as I will build it for you for free if possible.
Bill, 18th 2009f June, 2009
Been a WSS customer since 1999, and have to agree with the complaints seen here; my was site down a week in March, lost emails, no one answers when you called in...all the usual problems seen here. Been with Hostmonster for three months now and what an amazing difference!! It just made me realize how bad WSS had become. Its sad, as they used to be very good.
moore, 06th 2009f June, 2009
Wow, SO GLAD I LEFT!!! I left Websitesource after almost 10 years. The last 6 months were horrible. I lost clients because they were down so much. I could never get a hold of anyone either. DO NOT USE THEM!! Stay away, as far as you can!
David, 25th 2009f May, 2009
Websitesource blows. Buyer beware. They got bought out by some lame company called Alentus and it's been all downhill from there. I've been with them for 5 years, time to move on from this one. I highly recommend that you avoid this company. Take it from a former customer, they're not the same anymore. I'll be VERY surprised if they're still around by the end of the year the way they have been treating customers. Don't buy their 99% uptime BS. You'd be lucky if your site is running more than 50% with these guys. I imagine the new owners cut most of the old staff members or the old members just cashed out and left the company. The current staff is impossible to deal with and they give you no warning when taking your site down.
Charles, 20th 2009f May, 2009
BEWARE!!! WORST HOSTING COMPANY EVER!!! There was a period of 3 weeks last month where tech support NEVER answered the phone. Tech support live chat was always offline. Trouble tickets were NOT answered. I called the billing department asking them what the deal was and that I was very angry my site was down, she immediately transfered me to tech support even after i said tech support would not answer the phone! I couldn't believe how bad and rude they were. I estimate they cost me thousands during the time I was down. They're abosolutely terrible and give customers no warning when they take your sites down. They're always giving the excuse "we're upgrading servers" when things are down. Give me a break, after each upgrade, your site is still running slow. BTW, I was paying $90 a month for a VPS account, so I wasn't short changing them by any means. It ran worse than an average regular shared hosting plan. I cancelled my account with them and moved over to another company, and my site is running 10X faster. What's funny is after I moved my site, and I logged into my control panel at websitesource, according to the panel, my site was still using 171% of the server resources!! Keep in mind, I wasn't even getting traffic since I already moved!! Amazing. Go somewhere else and save yourself a headache. I lost plenty of sleep being a customer with these douchebags.
smoorenc, 02nd 2009f May, 2009
Terrible Terrible Terrible. Finally I have moved on to a 1and1.com's dedicated server. What a huge difference.
If you are reading these reviews looking into getting websitesource for anything, please do yourself a favor and look elsewhere!
I can't even get anyone from websitesource return my calls so I can cancel out my account.
Robert, 28th 2009f April, 2009
I moved like greased lightening to godaddy as websitesource.com sucks big time. I could not get hold of anybody at customer services and it took a 10 days to get a reply to a ticket. Ironically now that I have left them, I finally got this message from them today.

Sent: Tuesday, April 28, 2009 10:45 AM
Subject: [#YWJ-453272]: Web site down too frequently

> Hi,
> It appears that your issue was part of a server-wide problem that should
> be resolved now.
> We are closing this ticket, however if you are continuing to experience
> these symptoms, simply reply to this email with your domain name, and the
> symptoms you continue to experience, and we will re-open this issue for
> you.
> If your issue has been resolved, please do not respond.
> We appreciate your patience, and have a great day!
> Nerses P.
> support@websitesource.com
> http://www.websitesource.com
> For up-to-date service alerts and information feed, please visit:
> http://www.wssnews.net
> Ticket Details
> ===================
> Ticket ID: YWJ-453272
> Department: WSS Support
> Priority: Standard Priority
> Status: Closed

TJ, 26th 2009f April, 2009
I just love their tag line: "Your RELIABLE hosting source." They aren't really raising the bar very high by claiming to just be "reliable," but they can't even measure up to that!
smoorenc, 26th 2009f April, 2009
I have had it finally. I am moving on, I looked at godaddy but they didn't have dedicated servers with enough additional IPS. Anyway I went with 1and1. I called their tech support team to see if anyone would answer and wow at 1and1 they do. I called again on saturday as a test, They did. Anyway, I started moving stuff over, my control panel at websitesource has been down for for 4 days now making it very very difficult to do though. I have left so many phone calls and left so many messages and tickets at website source that it is a joke. I called the new parent company, same thing, no answers.
Email is still not working at website source, it has been down for 11 days now for my customers.
All my sites are down, only 1 day so far in the last 3 days, so they are improving. haha.
OK back to work moving everything out of websitesource.
Fred, 24th 2009f April, 2009
After being with them for about 5 years I have seen them go down at a steady pace. We do our invoicing through our site and we were unable to bill customers in the field about 50 percent of thetime due to the site being down.

I must say they finall did something right. They acknowledged our cancellation request and refunded us the balance on our account after we switched to Godaddy.
Robert, 24th 2009f April, 2009
Our web site hosted by websitesource.com has been up and down like a ruddy yo-yo and despite sending them tickets they take a week to reply, you cannot contact them by phone because all you can do is leave messages. I have left numerous messages even to cancel my account and nobody returns my calls. They are restricting themselves to answering tickets only and if they ae taking a week to respond, then there clearly must be thousands of disgruntled customers out there. I am now in the middle of migrting to godaddy who in contrast to websitesource are proving to be excellent. Walk away from website source.com before you lose site visitors and business. They are not worth the effort.
Scott, 23rd 2009f April, 2009
I am losing customers because of Wbsitesource No one answers the phone anymore email has been down for a week. 1 WEEK!!! I am moving aeay from them asap. I have been with them for 9 years too. It is like they don't even care!
MasterY, 23rd 2009f April, 2009
I have probably been a member longer than most. It may even be 10 years. I am trying to remember if I had themin 99 or not, however, back then, everyone recommended them. They know I have a (very) legacy account, and I also own a common name domain, so at one time, they even agreed to filter all spam and catch all *before* hitting where I was hosted so that the spam would not put me over my bandwidth cap every single month in about one week's time. (The tech's first thought I was being DDOSed but then their jaws dropped when they saw the e-mail stats) They used to give me this for free since I should not have to pay for mail I am purposefully rejecting (as in, any mail going to a non-active address, even if you have the catch all turned off, it still counts against your bandwidth, but most people never notice). The problem was made worse by the fact that because of this, the wrong e-mails were not bouncing. They were nice to give me this service for free, but then they "changed". I don't know what happened but everything went down the tubes. They changed from Postini to something else, and then began charging me for it WITHOUT NOTICE! They were fully aware that I was not using the service as it was being sold, it was a hack to prevent all the catch all spam from wasting all my bandwidth in a few days time. I called and could not get through. This was new, I used to always get through. I could only get to billling. They wanted me to write a long e-mail to "plead" for the use of their Can-It as a way to stop the catch all spam BUG in their system, I had to or keep taking the extra cost which they would not refund.

It was almost as if the company was being run by one woman. She seemed to be involved in everything and nowhere in the company could I be directed (in the US) did I not run into her. I think she was hired to do cost cutting measures. Live chat knows nothing and won't tell you what they do know because it is chat and not the phone, but thy don't answer the phone or e-mail.

I am not sure what to do. I know some people in europe paying a quarter of what I am and have almost unlimited bandwidth. This must be a WSS thing, it can't be all American companies like this, can it? If you asked me 4 years ago, I would have said yes. 10 years ago I would have said hell yes due to all the database and script support, but now, I can't. There is really nothing that makes WSS stand out among te crowd.
Tony, 23rd 2009f April, 2009
Avoid WSS like the plague. I've been with them for 4+ years and service went down the tubes when they were sold. My email has been down for a week now.
Dino, 23rd 2009f April, 2009
Every review here is SPOT ON! Had Websitesource for 6 years, and I ALWAYS had some kind of issue with their service. But now, it is almost as if we are ALL being scammed. I have a full web business that feeds my family and the site goes down several times per day,sometimes for hours. I have literally called them this week over 300 times, left dozens of voice messages, left a message with a supervisor, wrote numerous help desk tickets, tried hundreds of times to connect to their online chat, I even went as far as faxing them a letter in 18 font. NOTHING!!

I think we should all get together to file a class action lawsuit against them and Alentus (the company that bought them).


A great company (where I have 50 other smaller sites) is 1 & 1 Internet. They have great pricing, they are hardly ever down, but the support kinda stinks (although they ALWAYS answer the phone... but, in India). If you don't require a lot of support, 1 & 1 is great. They just don't have the kind of packages that I need for my main site... so, I'll be looking for another host tomorrow. Good luck to me, and to everyone else who got screwed by this POS company.
Julie, 22nd 2009f April, 2009
HORRIBLE!!!!! STAY CLEAR. Outages lasting 5+ days, Emails bounced back to customers, Blank white pages when someone tried to access our site, Forms timed out. AWFUL!!!!!!!!!!
terry, 21st 2009f April, 2009
Their service use to be GREAT! However, as of lat it has gone down the CRAPPER! Very disappointed with service. I use to be able to call and get live support but now they have so many problems know one will return a call or e-mail. Just horrible. Looking for a new provider quickly.
WAS a loyal customer for 6 years, 18th 2009f April, 2009
HORRIBLE!!!!! Listen to everyone on here and STAY CLEAR of this host. Has been a TOTAL nightmare. Outages lasting 5+ days, Emails bounced back to customers, Blank white pages when someone tried to access our site, Forms timed out. AWFUL!!!!!!!!!!
Jaime, 16th 2009f April, 2009
I've been with WSS for over 4 years. Their technical support department has not returned my emails for more than 5 days, they don't answer their telephone, and their chat support no longer works. Billing answers the phone, however, and they are rude and unwilling to put me in touch with someone to complain.
Tom Margu, 16th 2009f April, 2009
They scammed me. I paid for a year. They gave me 3 months and shut down my service.
fuck, 16th 2009f April, 2009
down again!
Sam, 16th 2009f April, 2009
This webhosting provider SUCKS big time; Do not Host; Our Sites and Email was down2 times this week big time on Monday and again today Thursday 4/16.
Adam, 13th 2009f April, 2009
My site on Web21 is down but only web20 is listed as offline now. Last outage in Feb.
BOB, 10th 2009f April, 2009
Websitesource SUCKS
Jeff, 08th 2009f April, 2009
websitesource used to be fine. Now they're a joke. My site has been down for days, and no answer to my email questions and their LiveChat is DOA. I am moving my site and requested a refund, but I doubt I'll ever see any of my money back. Yet another flash in the pan hosting company. Today's hosting star is tomorrow's disappointment. I wonder if I could ever quantify what's been lost with prospective customers not being able to bring up my site?
John , 04th 2009f April, 2009
Sites have been down almost all week. Moving sites as fast as I can. Phones down, unable to contact.
Don't go here!!!
Joe Peeved, 23rd 2009f March, 2009
My sites are down again, chat is offline, phone line is busy, sent email to tech support...

John, 17th 2009f March, 2009
I agree with the latest posts. I have been with WSS for over 5 years and the last year has been horrible. The down time and workarounds they put customers through is a nightmare lately. Another peev for me is the apps they offer aren't ever updated.
Someone Like You, 06th 2009f March, 2009
Choose ws if you want:

1) Frequent outages (ie 2-4 times per week) that last anywhere from 10 minutes to several hours.

2) Email only tech support as the live chat support is always offline and phone support goes to voicemail.
Mary, 06th 2009f March, 2009
Absolute nightmare. Stay away. Site was completely down for 1/2 day after data center migration, webmail stopped working and still hasn't been fixed 1 week later. Nor have I received any response from them for days. FrontPage extensions stopped working after the migration and are still not working and access to them from the control panel disappeared so there is no way to reinstall. So without that the forms aren't working properly for several days now and haven't heard anything back in several days despite many pleas. No one can be reached by phone, chat or email. This is obviously being very poorly managed. Stay far away. You will lose your business if you use this company.
Tony, 03rd 2009f March, 2009
Siine my last post oon 28th Feb, I finally had an acknowledgement, this time yesterday, that there was an issue with their Site Builder, but it would be fixed shortly.
Her I am, still waiting...waiting...I have sent them another email, File manager and the write a support ticket are down too.
Lokks as though my nes magazine is turning into a history book.
John, 28th 2009f February, 2009
Ive been with them for 4 years, and HAVE TO MOVE NOW. For 3 years they were great - fast and helpful support, little downtime, but in the last 8 months, it's been like a nightmare. Non-existent support, offhandish, excuse-laden responses.
They've changed ownership, and obviously that's at the root of the problem, they've been bought by alentus.com.
They will destroy my business, their servers are SO BAD and huge downtime. like another said, website totally inaccessible for hours if not days at a time. It's pretty unbelievable. Ive already set up an account at hostgator, and host a few sites there - its a different universe. 24/7 super-helpful live chat, websites never down. Problem is that I have websites with around 10 connected databases and its going to be a complete headache trying to move whole ecommerce shops. STAY AWAY from THE NEW WEBSITESOURCE, RUN BY ALENTUS, LIKE THE PLAGUE!!! THEY'LL RUIN YOUR BUSINESS.
Tony, 28th 2009f February, 2009
I have been with WSS for five years, but the last six months have been disgraceful.

The site has been unobtainable most weekends, and during the migration I too lost three websites and numerous subdomains.

Yesterday the site went down for maintenance and today it's up but I can't upload graphics and the support ticket section is down too.

I'm going to have to move, reluctantly but I'm tired of all the excuses.
J, 25th 2009f February, 2009
In their partial defense, I had some corrupt server files and was able to rebuild it. BUT I didn't think that it was something like that because they have issues every week and when I would try to do a task it would tell me they are upgrading services. Still have e-mail issues. I never heard from tech support via im, email, or phone in 12+hrs. All extensions are unanswered including billing and sales. No excuse for that.

During that time the did do a update to their home page, they put a stock ticker on it.....

Once again I will say, I am leaving but was with them for 5yrs, until recently they were wonderful. Hopefully they will get their act together and take care of their remaining customers.
J, 25th 2009f February, 2009
Since my last review, I've been down 2 more times. I am currently down with no tech support available. Their billing system goofed and shut down accounts for future bills (bills that haven't been issued or due) and now my server is down, I can't restart it. ETC. My word of advice, stay away!

They used to be a great host, but I think those days are over.
Pete, 21st 2009f February, 2009
Website Source is down yet again. Of course contacting anyone there is nearly impossible. I wonder if they're going out of business. How on earth can a hosting company's own HOME PAGE be down?

I wish I were more tech savvy as I have to switch hosting providers and get my domains away from WSS as soon as possible.

They don't charge much but then again, you DON'T even get what you pay for.
Adam, 21st 2009f February, 2009
I have to concur. I had one outage in the prior 6 years and NONE for the four before that. The one outage was a fire in the hosting center. Since migration I've had 4 outages, that's inside of one year.
What has to change?
royo, 21st 2009f February, 2009
They have been down since sometime Friday night (US EST). I'm trying to call them and get their voicemail. It seems like their entire site is down. I am extremely unhappy and will likely change providers if I don't get some immediate help from them. This is the last straw with their increasingly bad service.
J., 20th 2009f February, 2009
I've been with WSS for at least 5yrs too on a VPS. They used to be great! Over the last few months (6 or so) I've been down more than the whole time I've been with WSS. Email issues, DNS, blocking ports and not giving notice, billing issues, server issues, etc. I know it's because of the merger, I've spoken to one of the reps but we are way past the date they felt they would have their act together.
Richard, 14th 2009f February, 2009
WSS used to be good and I had been with them for more than 5 years. I had more than 10 websites. Unfortunately from 4th Qtr 2008, their service had been getting bad. In Jan/Feb 2009, they moved my host servers without informing me and caused severe disruption to my websites. At the same time they reassigned my IP#s which had been rated as poor reputation by my mail servers and all my emails from the website has been blocked. Just BAD BAD BAD horrible horrible horrible I am definitely recommeding against WSS - stay clear of them
Cheryl, 24th 2009f January, 2009
Horrible, horrible, horrible. Two weeks ago they did a server migration and deleted our domain and all of our files. At first they did not want to tell us what happened, and have yet to apologize or offer us any kind of compensation. We have been with websitesource for over 5 years. In the beginning they were wonderful, our site was always up and support was very responsible. Not sure what the problem is now, but suffice to say we are moving our site to another host.
barley, 11th 2009f January, 2009
Worst Site which is becoming the cause of my loosing the job.
Bruce, 05th 2009f January, 2009
I've been using WebsiteSource for around 8 years.

This morning both my sites and the accompanying email service were down, and their own website(WSS) as well... and i couldn't get ahold of anyone there to explain or give me an ETA. i started at 730.. and didn't get through till 1020... all i got was no answer, or the party is not available to take your call. They could have at the very least left a blanket voice response in their phone system acknowledging that they were having difficulty and were working on it... I thought maybe they were abducted...

The last two years have been pretty annoying. Lots of problems , email issues , dns problems , etc... I have wasted countless hours.
I am going to say...this may not be an entirely accurate figure as i haven't done the math... but 1 - 2% downtime... at least. that doesn't sound like a lot... but do the math.. thats like 4 - 7 whole days without service over the course of a year...and i am only counting business day working time... not nights and weekends that were discovered the next day...

I am very patient, and I realize i have an inexpensive plan. but, they sold me that plan , with the promise of a level of service they agreed to, and now they are embarrassing me... I'm the one that looks bad here when the site and email are down... I will try to work with them again today, but, I think I need to find a more reliable option.
Robert, 05th 2009f January, 2009
I've been hosting with WSS for a number of years and as the previous posts state WSS has been getting increasing worse over the past several months. It seems as though it may be linked to their recent buy out that happened in April '08.

I'm tired of being the brunt of all the complains in the office. Their service is horrible and I highly recommend looking elsewhere
WayneHO, 05th 2009f January, 2009
I agree they used to be great, they are down now and i am sick of it. My customers are not happy. They were probably acquired and someone wants the revenue and cut all the expense.

I used the IYD.COm for years at 10.95 as they recommended , then they sold to hoovers and the site looks awful and they want 15 bucs per year and told me i am getting a preferred rate after i told them i was paying 10.95 LOL.

are these companies out of touch with comietition and reality
Brandon, 05th 2009f January, 2009
I have been with websitesource since about 2001. Up until this past year, I thought they were an outstanding hosting company. I don't know what happened to them, but they have now become one of the worst hosting companies in operation. Far too often, my websites are non-operational and their customer support is terrible. I have five websites hosted by WSS and will begin moving all of them in the upcoming weeks.

Do yourself a favor and stay away from Websitesource!
Robin, 05th 2009f January, 2009
I have to agree with these recent posts: websitesource.com service has deteriorated significantly. I have been with them for more than four years, and have gradually been moving my sites to other hosting services. I only have one site left with them and surprise! It's down again. Their entire site is down. When I file a support ticket, I get a canned response that doesn't address the issue almost two weeks later. Essentially, there is NO support. They used to be very good, but I think they got too big to handle their clientele. All the bells and whistles and cheap rates in the world don't mean anything if you your site isn't up.
Tony, 05th 2009f January, 2009
I have been with websitesource for three years and have noticed a marked increase in downtime of late. Most Sundays it's down until after midday and it's down today, Monday at 1.30pm and has been all morning.

I run three websiyes and two of them in publishing these delays will force me to look for another host.
Debbie, 30th 2009f December, 2008
Do not sign up with wss. They used to be great years ago, but now my sites go down constantly. They are all down right now! Very frustrating. Will be switching hosts soon.
Andy, Dec. 22 2008, 21st 2008f December, 2008
When I first joined website source a few years ago, they were a decent affordable option.

This year has been AWFUL. I run an ecommerce site through them, and my site has gone down constantly over the past few months, especially on the weekends. My weekend orders were once my bread and butter, but have dropped significantly. It's almost like they are trying to get rid of my business. They are down as we speak, 3 days before Christmas (and so is their own website)!...their own website goes down quite often and for extended periods of time. You can take that for what it's worth.
CrewTom, 13th 2008f December, 2008
They disabled SSH, SFTP and I cannot use FTP either from linux shell -- the web interface for uploading files is not something I am willing to work with.

SSH access is the one big criteria for me to choose web hosting service and they breached the contract a month after I had paid my annual fees. There is no way I will stay with websitesource -- let's see if I get the money back I paid for something that they did not end up providing.

In addition their customer service essentially inexistent:
Phone: "The party you have called is not available" is the answer to every possible selection.
Chat: No one ever answers and the chat window closes without ever getting connected to anyone.
Email Tickets: One curt and nearly useless answer after which the ticket was immediately closed, and any additional emails remained unanswered.

Also domain name management was not managed in a helpful way so that I eventually lost a domain name.

Many problems with their email access that were never resolved, and other communication issues.

Jeff, 11th 2008f December, 2008
Worst host i have ever been with. vps goes down 2-3x month, they dont answer their phone and takes days to answer tickets. having blood pressure issues since joining up with them.
Casey, 27th 2008f November, 2008
I just came back to check on the reviews since they got back to me after their downtime earlier this week. They said they had come under a DOS attack, whatever that is. I give them positive marks and I am not an employee of their company as Chris suggests. They have also implemented a RSS feed at http://www.WSSnews.net to keep customers updated about any issues they might be having. Their support was unresponsive the other day during their "attack" but once they had it resolved, a flood of messages came into me from support to make sure I was taken care of. No complaints from here...
Chris B., 26th 2008f November, 2008
This hosting services provider should be treated with extreme caution. There seem to be no end of delighted customers all reinforcing the company's own boasts of 99.999% uptime, brilliant security, etc. etc. etc.

I suspect the positive reviews are from employees of the compnay desperate to keep their flagging business alive.

I agree that several years ago this company represented exccellent value for money and decent customer service. Uptime was acceptable too.

But here we are in 2008 and things are very, very different. To get anyhwere near a 99.9% uptime, a site cannot be down for more than 7 or 8 hours in A YEAR!! Websitesource's own web site has been down 16 to 20 hours this month to my knowledge - it could be more. Couple this fact with the absolute lack of customer support when the company is experiencing internal issues (like yesterday 11/25/2008 for instance), and you have a below standard web provider who must be losing customers at an alarming rate. (I move my buisness away from them in 2005 but I still have clients who use this lamentable product).

A company is as good as its last month's performance - how good you were in 2000 has no bearing on how good you are in 2008.

In 2008 websitesource is inadequate, poorly managed, has questionable ethics, and, in my opinion, a very short life expectancy.

If you host with websitesource, get out as soon as you can!!
Casey, 25th 2008f November, 2008
wow... I've been with websitesource for several years now, can't remember how many. I have at least a dozen sites hosted with them. One of them is monitored by a 3rd party service for uptime and it's up 100% or 99.. % everytime I look at a report. They've recently been bought out by another company and I would say that their support is not as quick as it used to be but when they do get to you, it's quite good. I'm having an issue at the moment but it's something I can live with. Their entire site appears to be down and this is most unusual. Given the fact that they have been excellent in the past, I'm not giving up on them...
Shannon , 25th 2008f November, 2008
I like websitesource and don't usually have issues with it but this is rare for the entire site to go down including retrieving email online. Usually its one or the other but not all of it! I wonder what gives?!
Chris, 25th 2008f November, 2008
This site is terrible. My site goes down at least twice a month. It is down now, as is the entire Websitesource site, so I am unable to contact any customer support.

How does a hosting company alloq their ENTIRE site to go down??!!??
zonipa, 25th 2008f October, 2008
What a joke! Bad customer service. Takes days to respond, phone disconnects most time, and live chat is NEVER on. Act like they have no clue half the time. Site down constantly. They seem to have server issues everyday. Still waiting on a restore (should have taken 2 hours) now entering my 3rd day. Stay away from this host. I am moving away from it, and will not look back.
Laura, 02nd 2008f October, 2008
I had great hopes for WebsiteSource. I like the features they offer with their hosting package and the accessibility and customization of those features.

BUT, after moving several of my clients there, we are all having continuous problems with our emails.

Emails get lost, emails get bounced, we all get server errors when trying to access our emails. The problems never end. I really wish they could get this part of their business together.

I would be glad to pay a bit more and have stable services. But can't keep my sites there until they do.
Brandan, 11th 2008f August, 2008
Been hosted with them for over a year and a half, so far I have had no reason to deal with tech support so have no experiance there.

As for up time it has been down twice that I know of and both times they emailed before hand saying that the website would be down x hours.

Their email works a bit differently once I figured it out though I have had no trouble with it.

I have not come close to using all of the resources my package provides, but so far they are the best deal that I have found anywhere on the net and so far they have not bothered me about anything so I am very happy with them.
Allan, 16th 2008f July, 2008
Today, our emails and websites are no longer responding. This is beacuse the nameservers at websitesource.com lost all our DNS records. This is not ACCEPTABLE.
Sharon, 29th 2008f May, 2008
This provider seems to have had generally poor reviews, but I can thoroughly recommend ‘42 Developments’. Two great web builder products which allow you to build ecommerce sites, blogs discussion groups etc. with no technical expertise. Unlimited bandwidth/web space and mysql databases. Great programming support (PHP, Perl, mysql etc.) for the more technically savy with over £300 of free software. Good high spec servers and internet connections too. Very good ticket based support.
John, 25th 2008f May, 2008
One of the worst hosting companies out there. They have major security issues and will not ever admit to it. Also, that guy Matt, is one of the most arrogant customer service people I've ever dealth with and I've been in this industry since 1996
Tim, 12th 2008f April, 2008
very bad!
Herb York, 01st 2008f February, 2008
Visit my website at www.astromart.com and register. I need the money.
Dave, 24th 2008f January, 2008
The positive comments posted here MUST be from an internal source because websitesource is the WORST. As I write this the whole service is down.
Current Customer, 24th 2008f January, 2008
Terrible! My patience has worn off... Site is down few hours every week ...Control Panel is slow and half time shows 'file can't not be found!' ...Every time I complain - Customer Service tries to push me to more expensive package...Here's an idea ...How the hell are they going to handle more expensive larger package if they can't handle smaller one when customer has never exceeded any limitations in traffic or disc quote...I'm going to switch its been going on for too long...I'm writing it here and now because not only my site is down now , but whole damn websitesource is down...again!
MafiaCoders, 12th 2007f November, 2007
Had them for about 4 months.
Suspended my account TWICE.
One time for "too many people on the website." Who does that? They suspended FULL access to my account so I couldn't even take my files out. They told me to get VPS. That's the only way, apparantly.
Second time, after telling them I did not get 4 million page hits a day which their retard traffic stats program said, they suspended me because one person said there was a virus on my site and that I was using up too many resources. Tell me how a forum uses up too many resources.
Nicolas, 04th 2007f November, 2007
Very Very Very Bad indeed, been with them for two years now, 1 years with no problems but recently only problem. they change thing without warning, have me to rewrite several website, make me lost lot of time and lot of client, 've even lost my DB once, and they couldn't retrieve it. 4 month of work lost, client unhappy and suing me. A NIGHTMARE.
Never ever go with them.
Marcus, 04th 2007f November, 2007
My experience has been an overall nightmare for the past 2 1/2 years, I want to like them as im loyal and mostly the 24hr chat support people ive had to get to know like family are friendly however the servers are down for one reason or another literally every month, sometimes every week, sometimes for days at a time, and i have multiple VPS accounts with them... its driven me insane, ive lost hair and has cost me a fortune. My wifes sick of hearing about it let alone clients who want my blood however i cant get their death threats as the email servers are dead too :|
TS, 04th 2007f November, 2007
My experience: slow servers and FTP access that is sometimes unavailable for hours for no reason. Made my job of building a web site for a client that chose this hosting company extremely frustrating. Tech support was no help during FTP outages.

Besides, I hate hosting companies that put a limit on monthly traffic: robbers!!!!!
Sergio, 26th 2007f September, 2007
Website Source is of the best hosting resources I have ever tried.
Mike Cannell, 26th 2007f September, 2007
I have hosted with website source for 6 years and it has been a terrible experience. Their support staff gives out wrong information all the time and won't take responsibility. Their billing department is VERY rude. The site is down 10% of the time. They don't honor their 99.9% uptime guarantee. Don't even think about hosting an ASP site on their servers. It RARELY works, and they don't monitor the ASP service, so you have to call and tell THEM that their ASP service has stopped running. And when they fix it, their attitude is "oh well." It's working now. If you ever do a live chat with support you MUST keep copies because they will deny everything. Emails don't get answered. Their control panel ticket system doesn't work. Don't return phone calls. GO SOMEWHERE ELSE like hostmonster.com

Also, I was an affiliate and never saw a dime after the first referral. I couldn't log in either. Their marmarketing control panel disappeared one day without warning. Do yourself a favor and
Pete, 03rd 2007f August, 2007
Very good hosting company. The best. I been with 5 companys before, i´m really dificult and exigent. But websitesource, is the best of all. The costumer service is great, Jake, Kelly, Juan, Julio, Jacob... all great. I trust in they.
John, 20th 2007f July, 2007
I'm admin at one of the sites hosted with websitesource and the server performance been really terrible for some time now. If we don't contact them to tell them their is a problem, they do not act on them. More often then none we had to tell them of problems with their server and we get the impression they are BS'ting us when they respond. It stinks having to relocate to another host, it really does, esp if you have big sites. We have both shared and a vps accounts and it's always same issues, they do not notice problems, we have to actually tell them they have problems, which is enough of a sign they do not monitor their own server. really disappointed with their bad performance.
Christie, 15th 2007f May, 2007
I used them for a bit and then decided to go to providerwebhosting.org because they were giving away free domain names. I may keep my account here as well though
Scott, 09th 2007f May, 2007
This host is crap! I was with them for 2 years and 2 years too long!

Had my site down more times than I can count. So I switched to an overcharged VPS which also gave me tons of problems. They kept "switching" me to different servers saying this person had this installed causing my sites problems, etc etc etc. I've lost $1000's because their email functions were down and my sites were down, even on VPS!

I would steer clear from these guys and try someone else.

Yeah, you can chat with them but you can also chat with anyone on the web, chatting "support" doesn't mean good support.

They suck!
Tom, 04th 2007f April, 2007
I've used Websitesource for 2 years.

o My site has had several outages, including one that lasted for days.

o I get the impression that if I would not have contacted them about my site being down, they wouldn't have done anything.

o We have had problems with email reliability as well.

o Websitesource hasn't kept pace with competitors in terms of what they charge for what they give.

o Support has been very frustrating, and more often than not I'm going around in circles with someone who hardly speaks English and doesn't even understand what the problem is, much less how to solve it.

o Support gets insulted and mad at you when THEY don't get it right.
Carol, 16th 2007f March, 2007
I've only had problems with Website Source. Pop emails don't download frequently because they have "DNS problems", hours of downtime, I finally quit when on one of these downtimes, I lost $1000 on AdWords sending people to a website that was down... too bad.
joey, 10th 2007f March, 2007
bad service
Tj, 10th 2007f February, 2007
Shivers, Midphase Looks bad, STAY AWAY GUYS!
Lo, 19th 2007f January, 2007
Horrible. Also the second worse host I've ever had and I've had some bad ones too. Totally overloaded. Down weekly, for hours at a time. Do the "live chat", what a joke, no one answers for hours, when they do they say stupid things like "please give us the email addresses of people you expect to hear from today"!!! down again today, one week later, for four hours now... live chat no response, call tech support it's busy busy busy, when I finally got through it's a message "we're having DNS issues"

time to quit!!!

john, 18th 2007f January, 2007
Please whatever you do stay way from the Johns’ in MIDPHASE.COM. It looks like everyone’s name is defaulted to JOHN because they donot want you know their really name. MIDPHASE IS RUN BY RUSSIAN MAFIA. THEY SELL YOUR DATABASE INFO.
Since I had exceeded my shared host capacity, I decided to try midphase.Com. This was a nightmare; the support team with admins call JOHN was all incompetent. They were never able to provide me a server that does not have issues.
After so many issues, question about there so call 24x7 supports (this is a lie there is NO 24x7 support from MIDphase), 3 days with no site, I decided to cancel.
I was later convincing by another admin call JOHN to keep my account with them. I did and the 4 days after everything was looking good my site was down. Basically, these thieves requested my server credentials so they can have access to my server, then download my database and file just the later close my account.
Janet, 06th 2006f November, 2006
I am very happy with Website Source and I have been hosted by them for over 6 months.
Gene, 02nd 2006f October, 2006
They've got a good Support indeed, but we had some downtime problems.
Joe, 28th 2006f June, 2006
Second worse host I've ever had and I've had some bad ones. Totally overloaded. I swithed sql servers three times on the promise things would get better. Tonight I can't even log in to see whats going on. Terrible.

This is my second year there. Not like I don't have a track record to speak about. Good support, poor guys. To bad they don't have a stable system to stand behind.

They are cheap, but you get what you apy for.
Alex, 02nd 2006f April, 2006
Exellent hosting company. Best support that I ever see. You can get in touch with support at any time by livechat. I host my sites with this company almost 2 years and i'm very happy.
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